help center.

Ralli is a coordination app for parents juggling kids' activities. It pulls every game, practice, recital, and pickup into one shared family schedule, flags conflicts before they happen, helps you assign who's driving where, and tracks the actual cost of all of it.

It's designed for the reality of modern households: multiple kids, multiple activities, multiple adults sharing the load. Step-parents, shared custody, traveling grandparents — Ralli works for all of it.

Generic calendars are great at one thing: showing events on a grid. Ralli is built specifically for the messy middle of family coordination.

It knows kids and activities are different objects. It understands that an event might need both a drop-off parent and a separate pickup parent. It detects when two events conflict and surfaces the decision instead of letting it become a 5:47 PM text crisis. It tracks expenses by kid and activity. And it pulls schedules in directly from team apps like GameChanger and TeamSnap so you stop typing them in by hand.

You can keep using Apple or Google Calendar alongside Ralli — they solve different problems.

Not yet. Ralli is iPhone-only right now. Android support is on the roadmap, but we're focused on making the iOS experience excellent before we split our attention.

If you're an Android household, drop us a line at support@joinralli.com so we can let you know when it launches.

Adding your family — kids, partner, anyone who helps with rides — takes about two minutes. Linking your first team calendar takes another minute or two. From download to seeing your week laid out: usually under ten minutes.

Ralli checks for changes from your linked calendar feeds several times a day. New games, time changes, and cancellations typically show up within a few hours of the team app publishing the update.

If you need to force an immediate refresh — say, you just got a text saying practice was canceled — pull down on the schedule view to refresh manually.

Probably. Most team management apps publish a calendar feed somewhere — usually behind a label like "subscribe," "iCal," or "export." If you can find a link that starts with webcal:// or ends in .ics, Ralli can read it.

If you can't find one, send us the name of the app at support@joinralli.com and we'll either help you locate it or confirm it doesn't exist.

Not yet. Right now Ralli pulls schedules in from team apps and other calendar feeds, but doesn't publish a feed of its own that you can subscribe to from Apple or Google Calendar. We've heard this request a lot — it's on the roadmap.

If this is a dealbreaker for you, email support@joinralli.com so we can let you know when it ships.

Ralli reads exactly what the source calendar publishes. If the team manager entered something incorrectly in GameChanger or TeamSnap, that error comes through to Ralli. The fix is to update it at the source — your Ralli schedule will sync the correction within a few hours.

If the data looks corrupted (events with no times, weird location strings), email us with a screenshot and we'll dig in.

As many as you need. Both parents, step-parents, grandparents, a nanny, the neighbor who handles the Tuesday carpool — there's no cap on adults or kids in a Ralli family. One subscription covers everyone.

Right now, all adults on a Ralli family see all kids and all events. We've heard from parents in shared-custody situations who'd like finer-grained controls (for example, only sharing certain kids with a step-parent), and that's something we're actively designing.

If this affects you, please email support@joinralli.com with how you'd want it to work — real input from real families shapes what we build next.

Either parent can leave a shared family at any time. The events and history stay with whoever's still in the family. The person who leaves can start their own Ralli family (or just stop using the app entirely) — they keep access to their own account but no longer see the shared family's data.

Yes — just add them as an adult on your Ralli family. There's no cap on how many adults can join, and everyone you add gets full access to the shared schedule, conflicts, and handoffs. Grandparents helping with weeknight pickups, a regular babysitter, the step-parent in your co-parenting setup: they all work the same way.

Each adult needs to download the Ralli app and accept an invite from inside the family — there's no separate "viewer" or "guest" tier today.

$4.99 per month or $49.99 per year (saves you about 17%). One subscription covers your whole family — unlimited kids, unlimited adults, all features included. No tiers, no per-seat math, no surprise upsells.

Yes — seven days, full access. You start the trial from the App Store when you download Ralli, which means Apple requires a payment method on file (the same one tied to your Apple ID). You won't be charged anything for seven days.

If Ralli isn't for you, cancel before the trial ends and you'll never see a charge. Apple also sends a reminder before the trial converts, so it won't sneak up on you.

To cancel: iPhone Settings → tap your name → Subscriptions → Ralli → Cancel Subscription. You'll keep full access until day 7 either way.

Subscriptions are managed through Apple's App Store. On your iPhone: Settings → tap your name at the top → Subscriptions → Ralli → Cancel Subscription.

You'll keep full access until the end of the current billing period, after which Ralli switches to read-only — you can still see your past schedule, but new events and syncing pause until you resubscribe.

Apple handles all refund requests for App Store subscriptions. Go to reportaproblem.apple.com, sign in, and request a refund for the Ralli charge. Apple's terms apply.

If something's broken on our end and that's why you're asking for a refund, also email us at support@joinralli.com — we want to know.

Yes. Email support@joinralli.com from the address on your account and we'll delete everything within a few business days. We'll confirm by email once it's done.

No. We don't sell personal data, and we don't share it with advertisers. Ralli is funded by parents paying for subscriptions — that's the whole business model. You're the customer, not the product.

Full details in our privacy policy.

We don't use your private family data to train public AI models. Ralli does use automation and some AI features internally (for example, detecting conflicts or summarizing your week), but your family's specific information stays inside your account.

On secure cloud infrastructure in the United States. Standard encryption in transit and at rest. We use third-party providers (cloud hosting, payment processing through Stripe, etc.) only as needed to operate the service — details in the privacy policy.

Yes. Email support@joinralli.com and we'll send you a copy of your family's data (events, kids, expenses) in a portable format within a few business days.